Frequently Asked Questions

Are mortgage brokers really free?
Some are, some aren't. Vesta Mortgage Services is fee-free — we don't charge you for advice or for arranging your mortgage. Many brokers do charge a fee on top of what the lender pays them, so it's always worth asking upfront.

How do fee-free mortgage brokers make money?
Fee-free brokers are paid by the lender through a commission, once your mortgage completes. This is standard across the industry and is already factored into the cost of lending — it doesn't add anything to your mortgage rate or your monthly payments.

Does a free mortgage broker mean worse advice?
No. Being fee-free doesn't affect the quality or independence of the advice. Vesta isn't tied to any one lender, so we're paid the same way regardless of which lender or product we recommend — meaning our advice is based on what suits you, not on what pays us more.

Will I pay more for my mortgage by using a broker?
No. The interest rate and terms you're offered are set by the lender, not by us, and using a broker doesn't change the price you pay for the mortgage itself.

What's the difference between a fee-free broker and a whole-of-market broker?
They're two different things. Fee-free means you don't pay for advice. Whole-of-market means the broker can search across the entire mortgage market rather than being limited to one lender or a small panel. Vesta is both — fee-free and whole-of-market.

Do I need a mortgage broker if I can go direct to my bank?
You don't need one, but going direct only shows you that bank's own products, not the wider market. A fee-free, whole-of-market broker like Vesta can compare deals across lenders at no extra cost to you.

Is there a catch with a fee-free mortgage broker?
No — the lender's commission covers our service, so there's no hidden charge, no fee that appears later, and nothing added to your mortgage.